We are delighted that you have chosen to buy your used vehicle from In Herts Motors. We have done everything possible to ensure your vehicle meets your expectations but in the unlikely event that you encounter a problem we are here to help.
We have a dedicated aftersales department who ensure you have a positive customer experience. The team are available by e-mail on firstname.lastname@example.org If you have any issues whatsoever no matter how minor, please get in touch with our aftersales team and they will endeavour to resolve your problem by return.
Terms & Conditions
- Refunds within the first 30 days of ownership are subject to you, the customer, demonstrating that the serious fault existed on the car when you purchased it (please note, a diagnostic report will be required, at a cost to the customer, to evidence the fault).
- The Air con timing belt /chain are not covered after the sales by the dealer.
- Once the refund is agreed you agree to return the car to In Herts Motors. Refunds will be paid within 14 days of return of the vehicle. If there was a part exchange and this car is still available, In Herts Motors reserve the right to return the car as part of the refund, at the part exchange value, unless any costs incurred on the car (paintwork, service work etc).
- Where a customer had negative equity, it will be their responsibility to repay the amount to In HertsMotors, once the car has been returned. Any finance agreement will be cleared once the car is returned.
- Where a customer chooses a replacement car, they may swap “like for like” on price or adjust any difference on screen price.
- A customer can only have one exchange.
- Where a viable repair is preferred, we will be happy to do this. If a repair is uneconomical we reserve the right to offer an exchange or full refund. Service items required are not considered reasons for returning a vehicle.
- It is the customers responsibility to maintain the car once purchased. This does not apply to vehicles bought for high performance or commercial use or for taxi or hire or reward purposes.